Shipping Info

Please allow 3-5 business days for your order to be processed before being shipped out. I'm a one person team that's currently juggling all parts of this business. I really appreciate your understanding and patience!

Do you ship internationally?
Yes, we offer international shipping.

Why is there no tracking on my package?

We offer untracked (flat) shipping. It will be mailed out in an untracked stamped letter mail. This is meant to keep shipping costs affordable for everyone.

My order still hasn't arrived, what do I do? 

This can occasionally happen with letter mail. Don't worry! If you have waited past the estimated shipping time we'll try to make things right. Please reach out to us via our 'contact' page with your order number and address.

Wrong Address/Address Change

Please double-check when filling out your shipping information. If you have submitted the wrong information please contact us before the order is processed! Once it has been processed there can't be any changes. No refunds will be issued for orders sent to the wrong address. I'm so sorry!

I gladly accept returns, exchanges, and cancellations! 

Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation: before item has shipped

If you have any questions please contact me at hi@playmoestudio.com